Frequently Asked Questions

Frequently Asked Questions

1. How Do I Search?

Use the search box: Enter a product keyword or part number in the search box at the top of the screen and press Enter or click the magnifying glass icon on the right. You can also type part of a model number and choose an item from the drop down list that appears.

Search Tips: To refine your search results you can use the 'Category' or 'Price' options at the top of the Search results screen.

2. How Do I Purchase?

  • Once you have found the product you wish to purchase, click on the 'Add to shopping basket' button.
  • On the next page you can change the 'Payment Method', adjust quantity, enter any comments regarding the order/delivery instructions and enter your Purchase order number. You then click the 'Checkout' button.
  • You will need to have an account to proceed to the next step. So if you have not logged in you will be prompted to do so, or enter your login details.
  • You can choose your shipping address on this screen or enter a new shipping address. Then click 'Next'.
  • Confirm your order on this screen and read the Terms and Conditions and tick the checkbox. Click 'Place Order'.
  • If you are paying by Credit card you will need to enter the details on this screen. Once complete click 'Next'. You will receive an order confirmation email as well as credit card receipts via email immediately. Please check your Junk email folder if you do not receive them.
  • Your order is then complete and will be processed by our orders team. You will receive status updates on the ETA if any items are out of stock.

2. Bank Details

For direct deposit payments our banking details are:

BANK DETAILS

Please put the LaserChange order number in the reference field and email confirmation of payment to info@laserchange.com.au.

3. Are the prices shown inc or ex GST?

All prices shown are inc GST. The GST amount will be shown during the checkout process.

4. Can I Pay with Paypal?

Yes! You can choose Paypal in the 'Payment Method' drop down box during the checkout process. You will then be directed via the Paypal website to complete payment. Once completed you will then be directed back to the LaserChange website.

Terms and Conditions

These are the terms and conditions on which LASERCHANGE AUSTRALIA PTY LTD (ABN 84 668 043 069) (“we” or “us” or “our”) is willing to trade with you. Any variation to these terms and conditions must be in writing and signed by an authorised officer of LaserChange.

Your Acknowledgement

You acknowledge agreement with these Terms and Conditions of Sale by the placement of an order to purchase product from this website.

All goods are supplied on these terms and conditions only. Previous dealings shall not vary or negate these terms and conditions in any respect.

Return or Exchange of Goods

We will gladly refund or credit goods returned within a reasonable time (generally 14 days) provided the goods are in original condition, current version and not a special order, hardware, peripheral or clearance item. Otherwise, we will make our best effort to arrange exchange with the manufacturer or accept the goods back for resale. In this case, if the return is authorised by us, a restocking fee of up to 25% may apply. Please email us at info@laserchange.com.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been opened, worn, used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage  LaserChange Australia Pty Ltd will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Please note that where the plastic seal or shrink wrap of a software package is broken the return or exchange cannot be accepted due to copyright and licensing restrictions unless faulty or defective. In this case we will help you obtain a working copy. Also "special order" goods are goods that are not in stock at the time of an order and therefore especially ordered to meet your order.

Return or exchange of computer hardware and peripherals is sometimes not possible due to third party constraints on us (unless faulty). Please confirm with us prior to purchasing as to whether a computer hardware or peripheral item is returnable or exchangeable.

Right of refusal for the return or exchange of products is at our discretion, except where the Trade Practices Act of Australia makes allowance. A restocking fee of up to 25% may apply to returned goods.

Warranty Information

As a reseller of OEM products, LaserChange can only credit or replace product returned as faulty upon confirmation of a fault and respective credit or replacement of that product by the manufacturer. Please note that the policies of many OEM's covering warranty of goods may result in a delay of processing of credits and replacements. To enable credit or replacement of product for faulty printer consumables, the following is required.
1) A print sample.
2) A copy count for all Laser consumables. Many of the newer laser or fax machines will generate a status report showing the copy count used for that particular cartridge. Laser cartridges returned without a print sample cannot and will not be investigated.
3) Ink cartridges must be above the minimum weight stipulated by the OEM as being applicable for return. A list of these minimum weights is available on request.
4) Any goods returned to LaserChange must be sent on a freight paid basis and accompanied by a return authority number issued by LaserChange. Goods not sent on a prepaid basis will be rejected and goods returned without a return authorisation number may experience delays.
5) There are many occasions where both toners and ink cartridges are found not to be faulty. Either ink cartridge nozzles are blocked and they can be easily cleared by the reseller (obviating the necessity and the cost to all parties of the returns process) or by ourselves. On these occasions, if the product is found not to be faulty, the product will be returned to the customer with a print sample and no credit will be issued. The same applies to laser toner cartridges albeit that the rectification of the problem is normally of a more technical nature. Please call our office for details of how to clear blocked ink cartridges.

Please note that all goods returned at no fault of LaserChange ( excluding faulty products ), may incur a 25% restocking fee OR minimum fee of $15.00, whichever is the higher. Any product which is older than 60 days will not be accepted without the express approval.

All products sold by us are covered by the manufacturers' warranty that accompanies the product. We make no additional or independent warranty. We do not warrant the performance, compatibility, integrity, merchantability and fitness for a particular purpose of any product, but merely pass through to you whatever end-user warranty the manufacturers or software publishers provide with their respective products.

Please Note: Due to restrictions placed upon us by the manufacturers, hardware that is defective on arrival can generally be exchanged if we are notified within 7 days of invoice. Otherwise, the manufacturer's warranty process must be followed.

Delivery of Goods

We place great importance on the fast and reliable delivery of your orders, however please note that delivery times are estimates only and we shall not be liable for delays.

 If you fail or refuse to take delivery of the goods, then in addition to all our other rights and remedies, you shall be liable for all loss and damage (including consequential loss and damage) suffered or incurred by us as a result thereof and we, at our discretion may charge a restocking fee of up to 25% of the purchase price.

The goods shall be at your risk at the point of delivery. You, upon taking delivery of the goods, shall immediately examine the goods and give written notice to us of any defect within five (5) days of such date, failing which the goods shall be deemed to have been delivered in good order and condition and accepted by you.

Title of Goods

The goods shall remain our sole and absolute property as legal and equitable owner and you shall hold such goods as bailee only until such time as you shall have paid the full price. You shall be liable to us in respect of any loss or damage to the goods during such bailment.

Payment

The price shall be paid by you in full without any deduction in respect of any claimed set-off or counterclaim (including any such set-off or counterclaim on account of any delay on the part of us in delivering any part of the goods) on or before the payment date.

In addition to any other rights or remedies in the event of your default hereunder, we shall be entitled:

  • To charge and recover costs incurred for the collection of payment (such as but not limited to collection agency fees and legal costs), cheque dishonour fees, interest at the current bank overdraft rate plus two per cent per annum from the due date for payment until payment in full;
  • To immediately and without notice retake possession of the goods (and for such purpose you irrevocably licence us, our employees, contractors, servants or agents to enter upon the premises at which the goods are located to so retake possession) and resell the goods after seven (7) days written notice to you and thereafter recover from you any amount by which the resale price is less than the price agreed to be paid by you, together with all costs and expenses suffered or incurred by us as a result of your default;
  • At our sole discretion charge a restocking fee of up to 25% of the purchase price.

Errors and Omissions

We work hard to offer you the most competitive pricing and accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure accuracy, however the documents and graphics published may contain technical inaccuracies or typographical errors. We make no representations about the suitability of this information; it is provided "as is" without warranty of any kind. If an error is made or a product is listed at an incorrect price, we shall maintain the right to refuse or cancel any orders placed. If the order has been confirmed and charged to your credit card, we shall immediately issue a refund.

Limitation of Liability

We shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit or opportunity, even if we have been advised of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.

Subject to any applicable Commonwealth or State legislation, our liability for any such breach shall be limited, at our sole discretion, to any of the following:

  • Replacement of the goods or any part thereof;
  • Supply of equivalent goods or any part thereof;
  • Repair of the goods or any part thereof;
  • Payment of the cost of replacing the goods or acquiring equivalent goods or any part thereof;
  • The payment of the cost of having the goods or any part thereof repaired; or
  • Refund of the goods upon return.

All Sales Made in New South Wales

All sales shall be deemed made in the state of New South Wales, Australia, regardless of your location. You agree that any dispute with us shall be brought by you exclusively in the state or federal courts situated in the State of New South Wales.

Backorder Cancellation Policy

Please send all backorder cancellation requests to our sales email address or phone us. Except for "special orders", an order may be cancelled before it has left our warehouse with no cancellation fee. If the order has left our warehouse, a fee may apply to cover courier and restocking costs.

General

In the event any section or portion of a section of these Terms and Conditions of Sale are deemed unlawful or unenforceable, that section or portion of a section shall be stricken from the Terms and Conditions of Sale, and the remaining terms shall continue in full force and effect.

Changes to Terms and Conditions

We may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time an order is placed.